Refund policy

📦 Return Window

Customers may request a return or exchange within 72 hours (3 days) from the time of delivery.

Returns or exchanges are accepted only in the following cases:

  • Manufacturing defects
  • Damage incurred during transit

📹 Mandatory Unboxing Video (Required for Claims)

To ensure a fair and transparent process, a continuous, unedited unboxing video is mandatory for all return or exchange requests.

The video must clearly capture:

  • The sealed outer packaging
  • The complete unboxing process
  • The condition of the watch upon opening

📌 Claims submitted without a valid unboxing video will not be accepted.

✅ Eligibility for Return / Exchange

To qualify for a return or exchange:

  • The issue must be reported within 72 hours of delivery
  • The product must be unused and unworn
  • All original packaging, tags, accessories, and documentation must be intact
  • The item must be returned in the same condition as received

All requests are subject to inspection and approval by Evoria or its authorized service partners.

❌ Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted in the following cases:

  • Change of mind or personal preference (we strive to present most accurate images/videos; refer to our brand film near the watch specification and catalogue)

We encourage customers to request a live video consultation to view the watch in real time through a video call before making a purchase.

🌟 Limited Edition Watches

For limited edition or individually numbered timepieces:

  • Returns or exchanges are permitted only in cases of manufacturing defects or transit damage
  • Once worn, registered, or used, these items are non-returnable and non-exchangeable

🔄 Resolution (Within 72-Hour Window)

For approved requests within the return period:

  • The product may be replaced or refunded
  • Approved refunds will be processed to the original payment method within 7 business days

🛡️ Warranty (Post 72 Hours)

After the 72-hour return window, all concerns will be addressed under the applicable warranty policy.

Each Evoria watch includes a 1–2 year limited warranty, depending on the model.

✔️ Warranty Covers

  • Manufacturing defects
  • Movement-related issues under normal usage

❌ Warranty Excludes

  • Normal wear and tear
  • Accidental damage or impact
  • Water damage due to misuse
  • Wear of straps, plating, glass, or battery
  • Damage from chemicals, perfumes, or extreme conditions
  • Repairs by unauthorized service providers

🔋 Battery Disclaimer

Batteries are consumable components and are not covered under warranty unless explicitly stated.

📩 Return / Exchange Requests

To initiate a request within the 72-hour window, please contact:

📧 care@evoria.in

Include the following details:

  • Order number
  • Clear images or video of the issue
  • Brief description of the concern