Terms of service

Warranty & After-Sales Service

At Evoria, we take pride in the craftsmanship of our timepieces and are committed to delivering dependable after-sales support. The following outlines our warranty and service terms.

🛡️ Warranty Coverage

✔️ Coverage Includes

  • Manufacturing defects
  • Movement-related issues under normal usage conditions

🔄 Resolution

Upon verification of a valid claim, Evoria may, at its discretion:

  • Repair the timepiece
  • Replace defective components
  • Replace the timepiece entirely
  • Issue a refund where repair or replacement is not feasible

❌ Exclusions

The warranty does not cover:

  • Normal wear consistent with regular use
  • Accidental damage, drops, or impact
  • Water damage resulting from improper usage
  • Wear of straps, plating, glass, or battery
  • Damage caused by chemicals, perfumes, or extreme environmental conditions
  • Repairs or modifications carried out by unauthorised service providers

🔋 Battery

The battery is a consumable component and is not covered under warranty unless explicitly stated otherwise.

📩 Warranty Claims

To initiate a warranty claim, please contact:

📧 care@evoria.in

Kindly include:

  • Order reference number
  • Clear images or video of the issue
  • A brief description of the concern

🚚 Service & Logistics

  • Servicing and logistics are complimentary within the first year of ownership
  • After one year, standard servicing and logistics charges will apply

📦 Packaging & Transit

  • Timepieces must be returned in their original packaging or secure protective packaging to ensure safe transit
  • The same packaging will be used for return shipment after servicing
  • Evoria shall not be held liable for damage incurred during transit due to inadequate or improper packaging

⚖️ Governing Law & Liability

  • These terms are governed by the laws of India, with all disputes subject to Indian jurisdiction
  • Evoria reserves the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of such changes
  • Evoria shall not be held liable for delays or failure in performance due to circumstances beyond reasonable control, including but not limited to natural events, government actions, or logistical disruptions